Q. What is your shipping policy?
A. Orders of stock products placed by 12:00pm EST will be shipped within 2 working days. Custom orders will ship within 7 working days of the proof being accepted. Customers who require an expedited order may pay a rush surcharge: orders of $100 or less will be charged a 30 % expedite fee; orders of more than $100 will be charged a 25% expedite fee.
Q. Do you offer free shipping?
A. Yes. With some exclusions, shipping is included for online orders where the value of the cart is greater than $300.00 before taxes. Exclusions include products which are marked as "Offline Shipping", or are specificly marked as excluded.
Q. Can you ship a product to arrive the same day, if required?
A. Yes definitely, but with some restrictions:
We can only ship an order to arrive the same day if the order is shipped locally (within Toronto and the Greater Toronto Area), the order must be placed before 2:30 p.m., the products must be in stock, and the products can't be specialty shipping items (dangerous goods, over 7', etc.). If you're looking for an order faster than 1-3 business days (our regular shipping) and you're not located in Toronto, give us a call at 1-800-420-9737 as we may be able to ship your specific order quicker, depending on your requirements.
Q. How are you able to supply products so quickly?
A. We manufacture above 60% of what we sell so we have full control of quality and availability, ensuring we can usually ship out all orders the day they are received.
Q. Are products typically in stock?
A. Yes, we understand and have built our business around the fact that sometimes you need products in a hurry which is why we try to keep stock of everything we sell. Some larger items (storage cabinets, safety cans) are usually the only products we may have limited stock of.