Returns

 Can I return or exchange a product?

 Can I cancel an order?

 

Q. Can I return or exchange a product?
A. Yes, at Safety Media, we want you to be 100% satisfied. If you need to return or exchange a stock item for any reason, please call our Customer Service Representatives toll free at 1-800-420-9737, between 8:00 a.m. and 4:30 p.m. ET, Monday - Friday, or e-mail customerservice@safetymedia.com 

Stock items (free of defects and in resellable condition) may be returned for a product refund within 10 days of the purchase price. A 30% stocking fee applies with returns over 10 days. 

We will fully refund or exchange 99% of our products, however, custom or specially ordered products cannot be returned.

Back to Top


Q. Can I cancel an order?
A. Yes, you may cancel an order if the order has not yet been shipped or picked up and/or if the products in your order have been specially ordered for you or are custom.

Back to Top

Please sign up for our newsletter to receive fire and life safety news, regulatory updates, product news and promotions

1-800-420-9737
sales@safetymedia.com